Refund policy

Return & Refund Policy
We want you to be satisfied with your purchase. Please inspect your order carefully after delivery.
Damaged, Defective or Wrong Item
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos/videos of the product and packaging. We will review the issue and, if approved, provide a replacement or refund as applicable.
Returns
Returns are accepted only for eligible products that are unused, unworn, undamaged, and in their original packaging, along with proof of purchase. Please contact us before sending any product back. Do not ship a return without receiving confirmation from us.
Non-Returnable Items
Custom-made, personalised, altered, engraved, or specially ordered jewellery and gemstones are generally non-returnable unless the item is defective, damaged in transit, or incorrectly supplied.
Return Shipping
If the return is due to a wrong, damaged, or defective item, we will provide appropriate instructions regarding return shipping. For other approved returns, return shipping may be borne by the customer.
Refunds
Once the returned item is received and inspected, we will notify you whether the refund is approved. Approved refunds will be processed to the applicable original payment method. For COD orders, we may request bank/UPI details for processing the refund.
Contact Us
For return or refund requests, please contact us at:
dhanlaxmigemsandjewelry@gmail.com